What do I do if my package is returned to sender?

Occasionally orders are returned back to our fulfillment center. There are a few reasons this can happen. Please note, it is your responsibility to ensure your address is correct.

  1. The package is damaged in transit.

  2. The address given is incorrect. Always double-check your address before placing an order.

  3. Nobody is available to accept the delivery after multiple attempts.

  4. Due to local and regional lock-downs, the shipping carrier’s ability to deliver packages is impacted in affected areas. 

The total amount refunded will be credited to your payment method that was used at the time of purchase (minus shipping and handling) or as store credit once the package arrives at our facility and the item(s) are inspected. Please allow 5-7 business days for your refund to process back into your bank account.

Related Articles

View all