Why was I charged multiple times?

When you are placing an order on our website and enter an incorrect or invalid credit card number, expiration date, security code, or billing address, your order will likely be declined and you will be redirected back to the Billing page of the checkout process.

If this happens, it's possible that you will see a "pending charge" on your bank statement for each time you submit incorrect or invalid payment information. Don't worry, these pending charges will clear from your bank statement within 3-5 business days. If these pending charges appear, there is nothing that we can do about it on our end. If you're concerned about the pending charges, your best options will be to contact your bank directly.

If the pending charges do not disappear and become actual charges, please reach out to our customer support so we can investigate the issue.

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